We want you to love what you wear. If something isn’t right, here’s how returns work.
Your right to return
You have 14 days from the day you receive your order to notify us that you wish to return an item, and a further 14 days to send it back. This is in line with EU/UK distance-selling regulations.
Condition of returns
Items must be returned:
- Unworn, unwashed, and undamaged
- With all original tags attached
- In their original packaging
We can’t accept returns on items that show signs of wear, are soiled, or are missing tags.
Non-returnable items
For hygiene reasons, the following cannot be returned unless faulty: underwear, swimwear, and pierced jewellery. Custom and made-to-order pieces are also non-returnable unless faulty.
How to start a return
- Email hey@shopvltg.com with your order number and the item(s) you wish to return.
- We’ll reply with return instructions and the return address.
- Pack the item securely and send it back within 14 days.
Return shipping costs
Unless the item is faulty or incorrect, return shipping is the customer’s responsibility. We recommend a tracked service — we can’t refund items lost on their way back to us.
Refunds
Once we receive and inspect your return, we’ll email you. Approved refunds are issued to your original payment method within 14 days. Original shipping costs are non-refundable unless the item was faulty or incorrect.
Faulty or incorrect items
If your item arrives faulty, damaged, or incorrect, contact us within 48 hours of delivery with photos. We’ll arrange a free replacement or full refund, including shipping.
Exchanges
The fastest way to get the size or colour you want is to return your item for a refund and place a new order.
Questions? Email hey@shopvltg.com.